• ETTRICK AUDIO VISUAL – PERTH – WESTERN AUSTRALIA – PHONE (08) 9275-7375

Service Rates and Terms and Conditions

Service Rates

All professional audio products and brands.

All repairs get a full clean and service treatment including soak testing into loads, thump testing to observe intermittent failures, CAIG treatment of all sockets, switches and rotary controls, and situation performance testing and addressing known issues as well as retentioning and securing all chassis fixtures and electrical safety test.

Our check list is long, we hate returns as much as you.

$121.00 inc GST / hour

Most jobs are completed within 30 – 45 minutes so often our minimum charge is all you’ll pay

Please call for trade rates

Minimum Charge/Inspection Fee Deposit

This is our standard bench fee for testing and observing basic functionality to determine possible faults and expected outcomes and will often result in the repair of the unit.
In the event it can not be fully resolved within the budget you provide, we will provide our best informed estimate of possible outcomes and costs to resolve your issue.
The fee includes workshop consumables, 30 minutes of labour and generic parts up to $15.00. Often this is all you will pay for a simple repair.

$88.00 inc GST

12 hour Turn-around

Offers a very quick service and is dependent on parts and service data availability. This fee bumps you up the list and is payable whether the unit is repaired or not and is on top of the normal service charges.
(A carton of Beerfarm IPA will do the same job)

+$88.00 inc GST

Test and Tag

ALL portable electrical appliances, leads and power boards used in a workplace must be regularly inspected and tested in accordance with the OSH regulations.

We Test and Tag and log your equipment with an industry standard Metrel DeltaPAT 3309 BT portable appliance tester for electrical safety in accordance with the requirements of AS/NZS 3760:2013 specifically Section 1.1 (c) under Scope which states “(the prescribed equipment) has been serviced or repaired”

This is included free with a repair

$5.50 inc GST per item

REPAIR NOTICE

(In accordance with the Competition and Consumer Regulations 2010)

All data is the responsibility of the owner to backup before service commences. The repair of your goods may result in the loss of any user-generated data and some irregularities may require the implementation of test programs and/or initialisation to correct memory errors, please ensure that you have made a copy of any data saved on your equipment. If you don’t have a backup please advise at bookin and we can back up for you. We know how annoying this can be.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

TERMS AND CONDITIONS

EAV warranty is a limited warranty. It covers the labour and parts for the specific repair for sixty (60) days. Additional parts are not covered. Unrelated failures are not covered.

EAV will not warranty any sections of repaired equipment that have been repaired due to corrosive liquid ingress or heavy impacts or extreme temperature environments.

EAV offers a 6 month warranty on TAD – Tube Amp Doctor tubes except in cases where EAV have not installed them, passive attenuation devices (ie Power Soak – Hot Plate etc) are used, obvious evidence of amp being run with incorrect or no load or the bias has been tampered with.

EAV is not responsible for any damage to equipment that is sent or returned via a freight or courier service. Please ensure equipment is well packed. It is desirable to ship equipment in its original packaging if possible.

All equipment left with EAV will be treated with the utmost care however EAV is not responsible for loss or damage to equipment in its care.

EAV is not responsible for any freight or transport costs.

Goods left in excess of three months from invoice date may incur storage fees and/or may be sold to recover costs.

EAV accepts EFTPOS, VISA and MASTERCARD. No cheques.

Direct Debit payments must be cleared before pickup.

REPAIR CLASSIFICATIONS

Due to the many and varied fault modes of electronic equipment and componentry any kind of quoting to repair a professional audio device is a near impossible task unless it is a common known failure or blatantly obvious.

With this in mind EAV has an Inspection Fee ($88.00 inc GST) that is paid at bookin.

(Please note your receipt for the Inspection Fee is also your copy of the legally required Repair Notice and in accordance with the Competition and Consumer Regulations 2010 and acceptance of our Terms and Conditions)

Often this Inspection Fee is enough time to repair a simple fault and as it includes low value parts and consumables (Deoxit, capacitors, resistors and fuses etc to a value of $15.00) it maybe all you need to pay.

If the repair is more complicated we will continue servicing the unit based on the repair classification listed below unless you opt out at bookin or provide your own maximum budget.

If, after inspection, we don’t consider a result can be achieved within the described classification’s budget we will contact you to explain your options.

Class 1: Analogue equipment with RRP up to $1000 – We will continue work up to a value of $150.00 + GST before communicating.
This includes but is not limited to analogue vocal FX units, guitar and bass FX pedals, PA FX processors, studio monitors, active and passive speakers, turntables, powered and unpowered mixing consoles, DJ equipment and Class A/B amplifiers etc.

Class 2: Analogue equipment with a RRP over $1000 – We will continue work up to a value of $250.00 + GST before communicating.
This includes but is not limited to analogue vocal FX units, guitar and bass FX pedals, PA FX processors, studio monitors, active and passive speakers, turntables, powered and unpowered mixing consoles, DJ equipment and Class A/B amplifiers etc.

Class 3: All thermionic valve/tube based amplifiers under 100W output – We will continue work up to a value of $300.00 + GST before communicating.
This class also includes tube preamps

Class 4: All thermionic valve/tube based amplifiers 100W output and over – We will continue work up to a value of $400.00 + GST before communicating.

Class 5: Digital audio equipment with RRP up to $1500 – We will continue work up to a value of $200.00 + GST before communicating.
This includes but is not limited to digital guitar and bass FX processing systems, vocal processors, system processors, compressors, studio monitors, DJ equipment, mixing consoles, keyboards, wireless systems and Class D amplifiers etc

Class 6: Digital audio equipment with RRP over $1500 – We will continue work up to a value of $300.00 + GST before communicating.
This includes but is not limited to digital guitar and bass FX processing systems, vocal processors, system processors, compressors, studio monitors, DJ equipment, mixing consoles, keyboards, wireless systems and Class D amplifiers etc

Please request to opt out of this classification system at book in and choose your own budget.